Frequently Asked Questions
Everything you need to know about shopping with Ananke.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As Ananke collections vary between tailored and oversized fits, we recommend checking the individual garment dimensions before purchasing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the hygiene seal is intact on swimwear and intimate apparel to qualify for a full refund.
How long does domestic and international shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders are delivered within 7-14 business days, depending on the destination and customs processing.
Are Ananke garments sustainably produced?
Yes, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we partner exclusively with factories that guarantee fair wages and safe working conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
Ananke accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.